Harmon Appraisal & Consulting, LLC: Using Technology to Improve Your Customer Experience
Here at Harmon Appraisal & Consulting, LLC, we always try to be on the forefront of appraisal technology. We use the best and newest technology available today to complete your appraisal without sacrificing quality or accuracy.
If you asked enough appraisers, most would agree that appraising is more complicated than it used to be. Cutting corners on analysis isn't an option for an ethical appraiser. Therefore, we've simply optimized our routine processes to do more in less time. The appraisers that have continuously invested in new technology have been the ones able to bring their customers more accurate reports, better customer service and faster turnaround times.
Ordering and Tracking
Way back when, most of our orders were ordered via fax and were confirmed with phone calls once we arrived at the office. Often, in this scenario, it might of taken quite a while to hear back to see if the order could be taken. Things are quite a bit different now and when an order is placed on the site, we receive a text message on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
When you order from Harmon Appraisal & Consulting, LLC you can expect us to be concerned about your deadlines. We don't make you wait around for replies because we understand the speed at which we get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Harmon Appraisal & Consulting, LLC is a pioneer in efficient data gathering
Gathering the data for an appraisal is an intensive process. We spend a lot of our time obtaining the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help Harmon Appraisal & Consulting, LLC.
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an application developed for our phones that even lets us sketch a floorplan right on the spot. Rather than using that clumsy outdated tape measure, more and more appraisers are beginning to use laser measuring devices that are quicker, more accurate, and can get into places that normal tape measures have always had problems with.
All of this technology ensures that the final report is as comprehensive and without error as possible, requiring fewer call-backs and revisions. A real money saver for busy appraisal clients.
Appraisal Report Delivery
The majority of our appraisals are delivered through e-mail as PDF documents. Generally our clients are most familiar with receiving PDFs attached to their e-mail. It's much more efficient than the old days when everything was on paper. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an e-mail because it was too big? We've come up with a solution for those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the download link is good for 90 days. So if anything happens to the file, you can log back in here and retrieve it again without even calling us or waiting for us to get to a computer so we can send it again.
Lastly, we use all digital workfiles...
It would be great if appraisers could never have to think about an assignment again after writing and giving it to the client. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are required by law to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, Harmon Appraisal & Consulting, LLC uses all the technology available to us technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we skip the paper hard copies and only need our computer to recall exactly what that report was about.
These are just a few examples of how we use technology daily. Using the right software, services, gadgets and gizmos allows the appraiser to deliver reports quicker, more efficiently and with higher degrees of accuracy.
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